Try before buying
"Great way to test the design, colour and texture of the mat before ordering."
Overall rating: 4.838983 / 5 from 118 reviews.
Customers appreciate the quick and hassle-free return process, the great quality, and the efficient delivery of the Swatch Service. The service itself is highly praised for being helpful and brilliant, while the design and idea behind the product are also well-received.
Review topics: [quality, design, colours, service, pattern, delivery, looks, swatches, feels, size, idea, mat, playmat, return, samples, choice, decision, dispatch, dog, rug, mats, kids, tumble, playroom, play area].
"Great way to test the design, colour and texture of the mat before ordering."
"Great"
"Love the swatch service - so handy to help choose between all of the gorgeous patterns. Great for seeing an example of the fantastic quality of these playmats too if you haven't seen one before."
"I have returned my 2 swatches (to be in the prize draw) and have ordered and received my 2 new totter and tumble mats. The Mirah for my living room and the Kempton for the kitchen. I love them both, and so does everyone who visits."
"Great swatch service. We do love the suttle designs, however the swatches ordered (the 2 designs I liked) does not fit our interior when we placed them. I would love to explore more designs in the future and get what's right for us :)"
"Very helpful service. But it is slower than every other purchase from totter and tumble. Now, I won’t reduce one star from the rating for the slow service- because, if the previous person who has your swatch designs takes time to return them by post- it is not totter and tumble’s fault. 😊"
"We got swatches to help us decide on our mat. We got our first totter and tumble mat this time last year as a present before our first baby arrived. Baby is now 8months old and we’ve purchased our second mat after using the swatch service. They were delivered quickly and were easy to return - popping them back into the same envelope and putting straight into the postbox, attached the sticker provided. They did however come back to us fist time around, as with the extra customs labels for NI I didn’t think to cross out my address 🙈 We’re only delighted with both totter and tumble mats, both looking brand new. They are amazing for comfort and warmth and great for baby to roll and play on."
"What a lovely service that allows you to see different colours/patterns in your home to find the best fit. Amazing quality and such an easy return!"
"I like the swatch service a lot. It is very environment friendly and gives me a chance to see different colors and patterns in my actual home. The return service is very convenient as well."
"Lovely to see the quality of the mats, love the design, look and feel of the samples. Dispatch time was very fast! Recommend"
In order to be sustainable + keep our service running smoothly, we limit swatches to two per order, however, if you would like to see more, you can place another order or utilize our Design Guide.
We actively encourage returns + once they are returned to us, they are put back ino stock as soon as possible. If your favourite design is currently unavailable, it should be back very soon.
Our playmats are already in their fixed pairs, unfortunately you are not able to customise which design you have on each side.
Please post them back to our NL based warehouse! You can find the address on our Returns page.
Swatch returns are usually processed within 5 working days and refunded back onto the original payment method shortly after this.