We hebben onze meest gestelde vragen hier verzameld, maar als we uw vraag nog niet beantwoord hebben, stuur ons dan een e-mail naar info@totterandtumble.co.uk, we helpen u graag verder.
FAQ
What makes Totter + Tumble different to the other playmats on the market?
So much! We could tell you about so many features that set our playmats apart from other types of playmats.
In addition to the unique features discussed on our About page, a huge bonus is longevity and suitability for the busy home, designed with all members of the family in mind. The closed cell memory foam design provides noise reduction as well.
Onze matten zijn gemaakt van de hoogste kwaliteit niet-giftig PVC traagschuim en bevatten geen BPA, ftalaten, lood, latex, formamide, formaldehyde, EVA of brandvertragende middelen. Het is stevig, dik en zwaar waardoor onze speelmatten een veilig en mooi stuk van uw interieur zijn, en een beschermende, comfortabele speelruimte voor vele jaren.
We are so confident that our playmats are fault free that we include a 1 year manufacturer's warranty.
I can't choose between the designs - help!
Our Design Guide should help you decide which playmat is perfect for you. You may want to purchase a swatch to see the quality in person and the design in your home too. Don't forget to consider the design on the reverse as well.
I want one- what is delivery like?
You won't have to wait long! Mainland UK orders will be brought to your doorstep within 5 working days from dispatch. For more information, including tracking, please see our Returns and Delivery information page.
If you live in the US or Europe, visit your specific Totter + Tumble website.
I missed out on my favourite design. Do you take preorders?
We work really hard to keep our playmats as in-stock as possible, but between a global shipping crisis and incredibly supportive Totter + Tumblers eager to snap them up, we do go out of stock from time to time. Not to worry, we always have more on their way and as soon as we are more confident with their arrival schedule, we do open for preorders.
Please note, your chosen payment method will have the total deducted at the point of preorder. If you order one playmat on preorder, and another in stock, we will likely hold the order and dispatch together. Please email us if you would like to split the order or go ahead and place separate orders.
What sizes do you offer?
There are four sizes available.
The Standard size is matched to a large rug and measures 210cm x 140cm and is available in all the designs.
The Compact still has space for all the family to play on and is matched to a standard British rug at 185cm x 125cm.
The Round, which is exclusively available in a limited collection is perfect for fitting in to nooks, at 138cm ⌀.
The Play Runner is, new for 2022 and is 180cm x 65cm. The Play Runner is also available in a limited collection. Perfect for those awkward spaces or for those of you who know how good a Totter + Tumble is and want some extra squish!
You may find this Size Guide helpful.
Houd er rekening mee dat de matten enkele centimeters kunnen uitrekken wanneer ze hun nieuwe thuis vinden.
Heb je een grotere ruimte? Omdat Totter + Tumble speelmatten gemaakt zijn van stevig materiaal, liggen ze mooi naast elkaar zonder het constante wegglijden van lichtere speelmatten, hoewel we niet kunnen garanderen dat het patroon perfect op elkaar aansluit en er een klein verschil in grootte kan zijn naarmate ze lichter worden, zoals hierboven vermeld.
How do I clean our playmat?
Roll out and wipe down! You only need to use a gentle cleaning solution and a cloth to keep the playmat clean. Simple. If you’re not sure if your cleaner is gentle, a good indicator is if it’s deemed to be okay on your skin, it’s okay on the playmat. There are exceptions though, including baby and water wipes and spray cleaners with citric or hypochlorous acid, you can read our full Care Guide here. You can always pop us an email via info@totterandtumble.co.uk if you’re unsure as well.
Although our mats are wipedown, they can still stain so be careful when using food colourings in messy play, picnicking on berries and anything acidic etc and wipe off spillages quickly. Remember to clean under the playmat regularly too. Keep any heavy furniture, sharply clawed pets and vacuums off your mat to minimise the risk of damaging your playmat.
The inner edge has a curl- what can I do?
Net zoals wanneer u op uw traagschuim speelkleed staat, er tijdelijk een zachte afdruk van uw voeten achterblijft, herinnert uw speelkleed zich hoe het is opgerold om bij u te komen. Het is heel eenvoudig om het af te leren- rol het strak de andere kant op, buig de krul in de tegenovergestelde richting, en laat het een nacht liggen. Wanneer je het 's morgens uitrolt zal het plat zijn!
I hear Totter + Tumble playmats are great for pilates and yoga- tell me more.
You are absolutely right, lots of customers have told us how great these are for exercise. The thick cushioning is similar to that of a more deluxe Pilates mat to support the body during floor and side work. Yoga mats are typically thinner to increase connection with the solid floor for balances. However, yet again, the memory foam style of our playmats make a stable surface, ideal for yoga moves.
Can I take my Totter + Tumble out and about?
Onze speelmatten kunnen zeker worden opgerold en naar buiten verplaatst. Hun voornaamste functie is echter een blijvend element in uw huis te zijn. Om de luxe demping en anti-slip element te bereiken, zijn onze speelmatten gemaakt van hoge kwaliteit zwaarder schuim.
Als u het speeltapijt buiten gebruikt, moet u oppassen voor scherpe stenen of voorwerpen die het oppervlak kunnen beschadigen. Uw speeltapijt mag niet gedurende langere tijd in direct zonlicht worden gelegd, omdat het anders kan verkleuren.
Voor welke vloertypes zijn de Totter + Tumble speelmatten geschikt?
Lots of you tell us of your frustration of slipping or breaking up jigsaw playmats. Don’t worry! Totter + Tumble’s weightier memory foam and texturised imprint means that they are more stable on carpeted, wood or tiled flooring. With our Standard size being over 10 kgs and our Compact size 7.5kgs, they do well at staying put. Please note, your flooring may have more of an impact on it too - e.g. if it is without grain or slippy itself.
There is a small black code on my playmat. What is it?
Every playmat has an individual batch code on it in accordance with the UK, US and European Standards, to make sure each playmat is traceable to its manufacture and to protect your consumer rights. This code cannot be removed.
Do you offer NHS or Blue Light discounts?
We are so thankful for the NHS and it's wonderful workers! Always keen to give back where we can, we donate playmats every month to hospitals and other settings, as part of our Play Matters campaign.
While we don't offer a personal discount to NHS workers purchasing a playmat, everyone is able to receive a welcome discount by signing up to our newsletter, which is here.
Any discounts on large orders?
If you are hoping to place a large order for your home or setting, we are able to offer a discount on a single order of 5 or more playmats. Read more here about our bulk buy discount.